Help Desk Engineer Salary

If you like working closely with people to help solve their tech problems, being a help desk technician may be a great job for you. IT pros that work on the help desk must possess the technical skills needed to fix problems, as well as the communication skills needed to answer questions and explain resolutions to non-tech pros. Being approachable, friendly and having a can-do attitude are all important qualities of a help desk technician. This support position calls for the ability to articulate solutions clearly and confidently to end users. A degree of technical knowledge across a broad range of technologies and products, including LAN, WAN and WLAN, firewalls and Microsoft technologies, would be beneficial.

He published his first book in 1996 and is a frequent contributor to many online publications, specializing in consumer, business and technical topics. Locsin holds a Bachelor of Arts in scientific and technical communications from the University of Washington. Web-based Help Desk & Technical Support Specialist salary data refreshed annually.

What Does a Project Control Specialist Do?

An IT help desk engineer can expect to earn something between $55,000-$65,000 annually. Depending on the company, IT help desk engineers can also work per hour. At FieldEngineer, we vet all our IT help desk engineers according to skills and certifications, ensuring we find you the right person for the job.

Responds to telephone calls, email and personnel requests for technical support within required service level time frame. Salary ranges can vary widely help desk engineer depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

How does a person’s salary progress over time?

Help desk engineers work in a variety of settings, including corporate offices, government agencies, and educational institutions. They typically work during regular business hours, but they may be required to work evenings or weekends to meet deadlines or to provide support during system outages. Help desk engineers typically work in cubicles or small offices, and they may be required to wear uniforms or other protective clothing when working in certain environments. They may also be required to travel to different locations to provide support or to install new hardware or software. SalaryExpert, powered by ERI, provides verified salary and cost of living data to the public with a comprehensive platform for evaluating compensation, career, relocation, and education decisions.

Having strong communication skills that can gently explain issues to others is very important in this role. Experience in IT and project management software is preferred, as are basic computer skills. Help desk support IT pros field any tech support queries and manage the help desk ticket system, so written communication is an especially important skill. Typically, as the first person to hear about a potential tech issue, help desk support IT pros need to have strong troubleshooting and problem-solving skills. IT pros that are eager to learn and take initiative will succeed in this job role. A Help Desk Specialist spends a lot of time being on a computer and learning all the ins and outs of the tech that they work with. They provide technical support to those who are experiencing issues with their computer hardware or software.

Average Help Desk Engineer Salary Over Time

The need for more technical talent is a trend that is being seen across all industries, as businesses are looking for ways to improve their customer experience. This is leading to an increased demand for help desk engineers who have the skills necessary to troubleshoot complex issues and provide support for a variety of technologies. IT technical support staff diagnose and solve software and hardware problems for computer users.

• He published his first book in 1996 and is a frequent contributor to many online publications, specializing in consumer, business and technical topics.
• The national average salary for an IT Helpdesk Engineer is $62,243 per year in United States.
• An IT helpdesk engineer can also earn a good salary and IT help desk jobs are always in demand.
• Experience in IT and project management software is preferred, as are basic computer skills.